Tech Support
Niket Verma is an experienced Tech Support Specialist with over 7 years of experience in technical support, troubleshooting, customer service, and web-based solutions.
He specializes in diagnosing and resolving technical issues, assisting customers with product queries, and ensuring a seamless user experience across websites, applications, and SaaS platforms.
He is skilled in handling support tickets, investigating complex issues, coordinating with development teams, and delivering effective, timely solutions.
- Technical Support & Troubleshooting
- Website Debugging & Error Fixing
- SaaS Product Support
- Ticket Handling & Support Desk
- System Monitoring & Issue Diagnosis
- WordPress Support
- Client Communication
- User Onboarding & Product Guidance
- Documentation & Knowledge Base
- Cross-Team Coordination
- MS Office (Excel, Word, PowerPoint)
- Basic HTML
PixaSupport
Centralized support desk solution — ticket management, customer communication, and workflow automation across multiple projects.
Internal project- Utilized AI to analyze user queries, gather information, and provide accurate support responses efficiently.
- Implemented AI-assisted processes to reduce manual effort and improve response times.
- Used AI-driven automation for ticket analysis, knowledge retrieval, and routine support tasks.
- Worked on AI R&D for generating video and image prompts for AI-based content creation tools.